Storage systems and methods for distributed support ticket...

Details Storage systems and methods for distributed support ticket... Storage systems and methods for distributed support ticket...

2008-10-01

2011-11-08

Baderman, Scott (Department: 2114)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S042000, C714S006100

Reexamination Certificate

active

08055954

ABSTRACT:
Storage systems and methods for distributed support ticket processing are disclosed. An exemplary method may include accessing at least one storage device in a storage system by an interface manager to retrieve raw support ticket data from the at least one storage device. The method may also include analyzing the raw support ticket data at the interface manager to generate a support ticket for the storage system. The method may also include decoding the support ticket to an intermediate format at a management station. The method may also include presenting the converted support ticket to a user at the management station.

REFERENCES:
patent: 2005/0081118 (2005-04-01), Cheston et al.
patent: 2007/0288800 (2007-12-01), Chavez et al.
patent: 2008/0126887 (2008-05-01), Brodeur et al.
patent: 2008/0162688 (2008-07-01), Reumann et al.
patent: 2008/0244331 (2008-10-01), Grimes et al.

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