Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Customer service
Reexamination Certificate
2002-10-28
2010-11-30
Casler, Traci L (Department: 3629)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Customer service
C705S001100
Reexamination Certificate
active
07844552
ABSTRACT:
A method for implementing a customer relationship management system can include establishing a plurality of customer contact channels within a customer relationship management services system. A software component can be associated with each of customer contact channels. A shared software agent can be accessed by software components through a publicly accessible network. The shared software agent performs at least one data management task and displays at least one visual element within a graphical user interface of an accessing software component.
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Cao Tam M.
Fleming Rodney L.
Flores Romelia H.
Thomas Mathews
Casler Traci L
International Business Machines - Corporation
Novak Druce & Quigg
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