Secure problem resolution techniques for complex data...

Details Secure problem resolution techniques for complex data... Secure problem resolution techniques for complex data...

2007-05-02

2010-06-08

Duncan, Marc (Department: 2113)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S057000, C726S005000

Reexamination Certificate

active

07734962

ABSTRACT:
In various embodiments, techniques for secure problem resolution associated with complex data response networks are provided. Error messages associated with an executing problem service are trapped and hidden from a principal. The error messages are associated with a randomly generated incident identifier. The incident identifier is supplied to the principal. The principal gains access to the error messages when the principal successfully authenticates for access and supplies the incident identifier.

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