Resetting access account passwords of a multitude of...

Electrical computers and digital processing systems: support – System access control based on user identification by...

Reexamination Certificate

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Details

C713S186000, C726S002000, C726S005000, C726S018000

Reexamination Certificate

active

07624278

ABSTRACT:
A method for resetting access account passwords using an interactive voice response system (IVR) can include the step of the IVR receiving a user request to reset a password. Account identification data can be acquired. The acquired data can be matched to account information stored in at least one compartmentalized system. The matching can identify at least one access account for which the user request applies. The IVR can also receive account verification data and compare this data with data stored within the compartmentalized system associated with the identified access account. Based upon results of this comparison, the IVR can reset the password stored within the compartmentalized system. The IVR can be configured to reset passwords for several compartmentalized systems.

REFERENCES:
patent: 6016476 (2000-01-01), Maes et al.
patent: 6625258 (2003-09-01), Ram et al.
patent: 6973575 (2005-12-01), Arnold
patent: 2002/0147914 (2002-10-01), Arnold
patent: 2003/0229492 (2003-12-01), Nolan
patent: 2004/0017898 (2004-01-01), Reynolds
patent: WO 2009029297 (2009-03-01), None
Judith A. Markowitz, “Voice Biometrics”, Sep. 2000, Communications of the ACM , vol. 43 Issue 9, Publisher: ACM, pp. 66-73.

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