Remote software support agent system with electronic...

Details Remote software support agent system with electronic... Remote software support agent system with electronic...

2007-10-16

2007-10-16

Baderman, Scott (Department: 2114)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S029000, C714S039000, C717S124000, C717S130000, C717S131000

Reexamination Certificate

active

10810663

ABSTRACT:
A method of and system for troubleshooting a first computer system using a second computer system having a processor and a memory storing an electronic document including troubleshooting information and storing a set of troubleshooting commands for execution by the first computer system is described. The troubleshooting command set is related to the troubleshooting information contained in the electronic document. A method of generating an electronic document including troubleshooting information and a set of troubleshooting commands for execution by a first computer system is also described.

REFERENCES:
patent: 2004/0078667 (2004-04-01), Salem
patent: 2004/0128585 (2004-07-01), Hind et al.
patent: 2004/0143778 (2004-07-01), Vollmar et al.
patent: 2004/0153791 (2004-08-01), Arend
patent: 2004/0163076 (2004-08-01), Zayas et al.
patent: 2004/0220894 (2004-11-01), Soluk et al.
patent: 2005/0172272 (2005-08-01), Bates et al.
patent: 2006/0101417 (2006-05-01), Hoh

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