Qualifying means in method and system for managing service...

Details Qualifying means in method and system for managing service... Qualifying means in method and system for managing service...

2005-12-20

2009-06-30

Shah, Chirag G (Department: 2419)

Data processing: measuring, calibrating, or testing

Measurement system

Performance or efficiency evaluation

C370S252000, C370S254000, C705S001100

Reexamination Certificate

active

07555408

ABSTRACT:
A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The measurement data is transformed into operational data. The operational data is evaluated through use of a formula represented as a tree, resulting in the evaluated operational data populating the nodes of the tree as the tree is traversed from the root node to leaf nodes. The evaluated operational data at the nodes includes a top result and intermediate results. The top result is qualified by being compared with specified service level targets for at least one service level period during which the service has been performed. The intermediate results are qualified by being compared with generated new service level targets.

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