Error detection/correction and fault detection/recovery – Data processing system error or fault handling – Reliability and availability
Reexamination Certificate
2008-04-03
2010-11-09
Bonzo, Bryce P (Department: 2113)
Error detection/correction and fault detection/recovery
Data processing system error or fault handling
Reliability and availability
C714S026000, C714S048000, C714S057000, C718S104000
Reexamination Certificate
active
07831868
ABSTRACT:
A method and system estimates future software support requirements based on statistical models of previous observations of support requests, either for the same product or for a different product having features previously identified as correlated with features of a new product. The estimates include an estimated volume of support requests and an estimated type of support requests. The estimated types include the activity occurring at the time of the failure, an identifier as to whether a defect in the software was previously known, and the like. The estimates are used to estimate and allocate support resources prior to support requests being received, and prior to a software product being released.
REFERENCES:
patent: 6915173 (2005-07-01), Chan et al.
Bassin Kathryn Allyn
Min Wanli
Ray Bonnie Kathryn
Santhanam Padmanabhan
Bonzo Bryce P
Ehne Charles
International Business Machines - Corporation
Kaufman Stephen C.
Whitham Curtis Christofferson & Cook, P.C.
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