Performance measurement and service quality monitoring system an

Data processing: measuring – calibrating – or testing – Measurement system – Performance or efficiency evaluation

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39520054, G06F 1130

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active

060554932

ABSTRACT:
Process for measuring performance and monitoring service quality of an information system, this process comprising a process for acquiring data within the information system, a process for processing the data and calculating Indicators, and a supply of reports on the performance and/or the service quality within this information system. It further comprises a process for homogenizing acquired data originating from various data sources, in particular: 1) data acquired by real-time polling; 2) data, in particular continuous or discrete data or events, acquired in real time from an external source; and 3) data, in particular continuous or discrete data or events, acquired in deferred time from an external source.

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