Network call parking manager

Details Network call parking manager Network call parking manager

1997-02-07

2000-03-28

Wolinsky, Scott

Telephonic communications

Centralized switching system

Call distribution to operator

379266, 379219, 379221, 379134, H04M 300

Patent

active

060441445

ABSTRACT:
A parking manager manages calls to be parked and parking resources on one or more parking platforms, and can be used in a system that combines the functionalities of call parking and intelligent call routing. The parking manager provides management of parking resources and complete control of the call throughout the entire duration of the call. The parking manager makes a common pool of parking resources available to all customers, and thus increases the availability of parking resources at call center ACDs and other customer premise equipment.

REFERENCES:
patent: 4953204 (1990-08-01), Cuschleg, Jr. et al.
patent: 5329583 (1994-07-01), Jurgensen et al.
patent: 5528678 (1996-06-01), Kaplan
patent: 5530744 (1996-06-01), Charalambous et al.
Data Communications Technical Reference, TR 54022, "AT&T Intelligent Call Processing (ICP) Service, Signaling System No. 7 Network Interface Specification," Nov., 1991.

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