Network based predictive dialing

Details Network based predictive dialing Network based predictive dialing

1996-10-15

1998-08-18

Zele, Krista

Telephonic communications

Centralized switching system

Call distribution to operator

379 9001, 379 9324, 37910001, 379266, 379309, H04M 342, H04M 700

Patent

active

057967911

ABSTRACT:
A system and method for predictive dialing from a centralized or network based apparatus available to calling agents geographically separated from both the apparatus and other agents. A user communicates call management information via a network connection to a predictive dialing apparatus to configure the apparatus for the user's particular needs. Thereafter the apparatus may instigate a calling campaign unattended, utilizing technology such as interactive voice response, or upon calling agents connecting to the apparatus. Agents connecting to the apparatus do so utilizing various network connections and network elements. The apparatus communicates call management information as well as call statistics to the user via a network connection.

REFERENCES:
patent: 5073890 (1991-12-01), Danielsen
patent: 5185780 (1993-02-01), Leggett
patent: 5206903 (1993-04-01), Kohler et al.
patent: 5268958 (1993-12-01), Nakano
patent: 5299260 (1994-03-01), Shaio
patent: 5309513 (1994-05-01), Rose
patent: 5329578 (1994-07-01), Brennan et al.
patent: 5335269 (1994-08-01), Steinlicht
patent: 5343518 (1994-08-01), Kneipp
patent: 5392345 (1995-02-01), Otto
patent: 5436965 (1995-07-01), Grossman et al.
patent: 5459780 (1995-10-01), Sand
patent: 5467391 (1995-11-01), Donaghue, Jr. et al.
patent: 5533103 (1996-07-01), Peavey et al.
patent: 5537470 (1996-07-01), Lee
patent: 5544220 (1996-08-01), Trefzger
patent: 5553133 (1996-09-01), Perkins
patent: 5557668 (1996-09-01), Brady
patent: 5570419 (1996-10-01), Cave et al.
patent: 5572643 (1996-11-01), Judson
patent: 5592543 (1997-01-01), Smith et al.
patent: 5608786 (1997-03-01), Gordon
patent: 5619557 (1997-04-01), Van Berkum
patent: 5633924 (1997-05-01), Kaish et al.
patent: 5675637 (1997-10-01), Szlam et al.
patent: 5703943 (1997-12-01), Otto
patent: 5721770 (1998-02-01), Kohler

Affiliated with

Also associated with

Rating

Network based predictive dialing does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Network based predictive dialing, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Network based predictive dialing will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-1122749