Telephonic communications – Plural exchange network or interconnection – With interexchange network routing
Patent
1997-11-14
1999-12-21
Hong, Harry S.
Telephonic communications
Plural exchange network or interconnection
With interexchange network routing
379207, 379230, 379233, 379265, 379309, H04M 700, H04M 300, H04M 342, H04Q 364
Patent
active
060059311
ABSTRACT:
A telephone call distribution system for determining destination for an incoming telephone call in a telephony network including a service control point (SCP) operates with a plurality of workstations each comprising a telephone coupled to the telephony network and a proximate computer station having a video display unit (PC/VDU), the PC/VDU connected to the SCP via a wide area network (WAN), and a personal router associated with each PC/VDU. The SCP broadcasts data pertaining to the incoming telephone call and a request for a destination to individual ones of the PC/VDUs via the WAN, and the personal routers negotiate a destination based on individual routing rules and the data pertaining to the call. At least one of the individual routers responds to the SCP with a destination for the call. In some instances the workstations are associated with a call center, and the call center may be CTI-enhanced. Individual routers in this instance may be executed on a server on a local area network connecting workstations at the call center, the server providing individual routers to workstations in a client-server relationship.
REFERENCES:
patent: 5784451 (1998-07-01), Smith, Jr.
patent: 5915008 (1999-06-01), Dulman
Miloslavsky Alec
Neyman Igor
Boys Donald R.
Genesys Telecommunications Laboratories , Inc.
Hong Harry S.
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