Multiply accommodated message relaying for hearing impaired call

Details Multiply accommodated message relaying for hearing impaired call Multiply accommodated message relaying for hearing impaired call

1995-06-07

1998-04-28

Chan, Wing F.

Telephonic communications

Including aid for handicapped user

379266, 34082519, H04M 1100

Patent

active

057455503

ABSTRACT:
A call between a caller using a telephone device for the deaf (TDD), and requiring one or more types of expertise from a calling assistant, and another person, including a TDD user, is connected by automatically prompting the TDD caller for calling information, automatically identifying the expertise needed, including the language being used, selecting a communication assistant (CA) capable of speaking in the language and other expertise, routing the call to the selected CA, and connecting the call.

REFERENCES:
patent: 5475733 (1995-12-01), Eisdorfer et al.

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