Methods of proactive network maintenance by automatic...

Details Methods of proactive network maintenance by automatic... Methods of proactive network maintenance by automatic...

2005-04-19

2005-04-19

Beausoliel, Robert (Department: 2114)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S048000, C714S004110

Reexamination Certificate

active

06883119

ABSTRACT:
Methods of automatically generating trouble tickets for network elements which are in failure and affecting network performance. The network elements are sectionalized into their basic components so that the failure in the elements can be localized and diagnosed. Once the failure has been diagnosed, a trouble ticket is automatically generated my network maintenance so that the repair of the element can be scheduled and undertaken. The trouble tickets are made available via the network to customers that are concerned that circuits on which they operate and which may be malfunctioning due to the network element failure can be kept informed of the status of the repair and the failure.

REFERENCES:
patent: 6181679 (2001-01-01), Ashton et al.
patent: 6636486 (2003-10-01), Magloughlin
patent: 6813634 (2004-11-01), Ahmed
patent: 20020087680 (2002-07-01), Cerami et al.
patent: 20030149919 (2003-08-01), Greenwald et al.

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