Method for reduced processing and improved remote monitoring...

Details Method for reduced processing and improved remote monitoring... Method for reduced processing and improved remote monitoring...

2006-07-18

2006-07-18

Bui, Bing Q. (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265030, C379S265090

Reexamination Certificate

active

07079642

ABSTRACT:
A method for recording and/or simultaneously monitoring voice and screen activities of a computer work station screen from another computer and reducing the processing load on the computers. Further it provides a method to score and rate an agent using the computer work station while simultaneously monitoring the voice and screen activities of the agent on his computer work station. In another embodiment it provides a method for only updating the portions of the agent's computer work station screen which are changed on the other computer being used to moniter without updating the areas not changed.

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