Electrical computers and digital processing systems: multicomput – Computer-to-computer session/connection establishing – Session/connection parameter setting
Reexamination Certificate
2006-12-21
2010-11-02
Barqadle, Yasin (Department: 2456)
Electrical computers and digital processing systems: multicomput
Computer-to-computer session/connection establishing
Session/connection parameter setting
C709S218000
Reexamination Certificate
active
07827290
ABSTRACT:
A method is provided for creating a portable history data record for a customer by integrating Web cookie data and telephone history data. The method includes the acts (a) retrieving and interpreting the Web cookie data, (b) retrieving and interpreting the telephone history data, (c) combining the data sets into a single data record eliminating redundant data, (d) formatting the data record for human or for machine interpretation, and (e) presenting the formatted data record to a point of service during or just ahead of an associated interaction event.
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Galvin Brian
Perlmutter S. Michael
Barqadle Yasin
Central Coast Patent Agency Inc.
Genesys Telecommunications Laboratories , Inc.
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