Method for dialog management

Details Method for dialog management Method for dialog management

2007-01-23

2007-01-23

{hacek over (S)}mits, Talivaldis Ivars (Department: 2626)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Application

C704S251000

Reexamination Certificate

active

10269502

ABSTRACT:
A spoken dialog system and method having a dialog management module are disclosed. The dialog management module includes a plurality of dialog motivators for handling various operations during a spoken dialog. The dialog motivators comprise an error-handling, disambiguation, assumption, confirmation, missing information, and continuation. The spoken dialog system uses the assumption dialog motivator in either a-priori or a-posteriori modes. A-priori assumption is based on predefined requirements for the call flow and a-posteriori assumption can work with the confirmation dialog motivator to assume the content of received user input and confirm received user input.

REFERENCES:
patent: 5694558 (1997-12-01), Sparks et al.
patent: 6044347 (2000-03-01), Abella et al.
patent: 6505162 (2003-01-01), Wang et al.
patent: 6510411 (2003-01-01), Norton et al.
patent: 6941266 (2005-09-01), Gorin et al.
patent: 2003/0130849 (2003-07-01), Durston et al.
Sparks et al, “An object-oriented approach to dialogue management in spoken language systems,” Conference on Human Factors in Computing Systems, ACM Press, 1994, pp. 211-217, Boston, Massachusetts.
Abella et al. “Construct algebra: analytical dialog management,” Proceedings of 37th Annual Meeting of the Asso for Computational Linguistics, 1999, pp. 191-199.
Souvignier, et al. “The thoughtful elephant: strategies for spoken dialog systems,” IEEE Transactions on Speech and Audio Processing, vol. 8, Issue 1, Jan. 2000, pp. 51-62.
Glass et al. “Flexible and personalizable mixed-initiative dialogue systems,” HLT-NAACL 2003 Workshop on Research Directions in Dialogue Processing, Edmonton, Canada, 2003.
Cox et al. “Speech and language processing for next-millennium communications services,” Proceedings of the IEEE, Aug. 2000, vol. 88, Issue 8, pp. 1314-1337.
Maes, S. “A re-entrant reusable dialog component framework for context sharing and mixed initiative,” IEEE International Conference on Multimedia and Expo, 2001, Aug. 22-25, 2001, pp. 733-736.
Hanrieder, G. “Integration of a mixed-initiative dialogue manager into commercial IVR platforms,” IEEE Proceedings Interactive Voice Technology for Telecommunications Applications, Torino, Italy, 1998, pp. 77-82.
Sedgwick, N. “Experiences in dialogue design and implementation for a telephone banking project,” IEE Colloquium on Interactive Spoken Dialogue Systems for Telephony Applications, Nov. 3, 1999, pp. 2/1-2/6.
Heeman, P.A., et al, “Beyond Structured Dialogues: Factoring Out Grounding,” Proc. Of the Int. Conf. on Spoken Language Processing, 1998, Sydney, Australia.
Andernach, et al, “Finding Classes of Dialogue Ulterances with Kohonen Networks,” Proc. of the NLP Wkshp for the European Conf. on Machine learning (ECML), 1997, Prague, Czech.
Cohen, P. “Models of Dialogue,” Proc. of the Fourth NEC Research Symposium, 1994, SIAM Press.
A. Abella, et al, “Generating Semantically Consistent Inputs to a Dialog Manager”, Eurospeech, Rhodes, Sep. 1997.
M. McTear, “Spoken Dialogue Technology: Enabling the Conversational User Interface”, Submitted to ACM Computing Surveys 2001.
A. Gorin, et al, “How May I Help You?”, Speech Communication, vol. 23, 1997, pp. 113-127.
B. Buntschuh, et al, “VPQ: A Spoken Language Interface to Large Scale Directory Information”, Proc. ICSLP, Sydney, Nov. 1998.
J. Wright, et al, “Spoken Language Understanding Within Dialogue Using a Graphical Model of Task Structure”, Proc. ICSLP, Sydney, Nov. 1998.

Affiliated with

Also associated with

Rating

Method for dialog management does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Method for dialog management, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method for dialog management will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3729585