Error detection/correction and fault detection/recovery – Data processing system error or fault handling – Reliability and availability
Reexamination Certificate
2008-06-17
2008-06-17
Bonzo, Bryce P (Department: 2113)
Error detection/correction and fault detection/recovery
Data processing system error or fault handling
Reliability and availability
Reexamination Certificate
active
07389444
ABSTRACT:
A method and system for ranking possible causes of a component exhibiting a certain behavior is provided. In one embodiment, a troubleshooting system ranks candidate configuration parameters that may be causing a software application to exhibit an undesired behavior using support information relating to problems resulting from the settings of configuration parameters. The support information may be collected from problem reports generated by product support services personnel when troubleshooting problems that users encounter with the application. The troubleshooting system ranks the candidate configuration parameters as likely causing the application to exhibit the undesired behavior based on analysis of the support information.
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Ma Wei-Ying
Wang Yi-Min
Wen Ji-Rong
Bonzo Bryce P
Microsoft Corporation
Perkins Coie LLP
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