Method and system for reduction of service costs by...

Details Method and system for reduction of service costs by... Method and system for reduction of service costs by...

2006-02-07

2006-02-07

Beausoliel, Robert (Department: 2113)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S046000, C719S318000, C702S183000

Reexamination Certificate

active

06996751

ABSTRACT:
A method (and system) of reducing warranty costs includes discriminating between hardware- and software-induced problems or outages in a computer system.

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patent: 2001/0018691 (2001-08-01), Sakakibara et al.
patent: 2002/0007468 (2002-01-01), Kampe et al.
patent: 2002/0138235 (2002-09-01), Edwards et al.
patent: 2002/0138786 (2002-09-01), Chefalas et al.
patent: 2002/0194047 (2002-12-01), Edinger et al.

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