Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2005-07-22
2010-12-07
Gauthier, Gerald (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S032050, C379S037000, C379S088210, C379S207020, C379S265010, C709S227000
Reexamination Certificate
active
07848510
ABSTRACT:
A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.
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Bell Robert T.
Patel Labhesh
Sarkar Shantanu
Shaffer Shmuel
Baker & Botts L.L.P.
Cisco Technology Inc.
Gauthier Gerald
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