Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2004-02-10
2009-06-02
Kuntz, Curtis (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265020, C379S266010
Reexamination Certificate
active
07542561
ABSTRACT:
A method for routing calls of an automatic call distributor system includes receiving a call from a caller requesting connection with an agent and providing the caller with an option to commit to a predetermined time limit for the call time. The method also includes assigning a higher priority to the call, in response to the caller committing to the predetermined time limit.
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Jabbour Fadi R.
Lee David C.
Lee Johnny H.
Baker & Botts L.L.P.
Cisco Technology Inc.
Kuntz Curtis
Zenati Amal
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