Method and system for providing interactive data exchange betwee

Details Method and system for providing interactive data exchange betwee Method and system for providing interactive data exchange betwee

1996-01-09

1998-12-29

Matar, Ahmad F.

Telephonic communications

Centralized switching system

Call distribution to operator

379212, 379214, H04M 358

Patent

active

058548378

ABSTRACT:
A method and system for providing interactive data exchange between an interactive platform, a caller and at least one operator work associated with the interactive platform. A public switched telephone network having a call transfer feature connects the caller to the interactive platform and connects the caller to the at least one operator in response to an operator assistance signal. The interactive platform is operatively connected to the public switched telephone network and includes an audiotex subsystem for responding to a plurality of telephone signals received from the caller and facilitating interactive data exchange with the caller by providing audio output signals to the caller in response to the plurality of telephone signals. The interactive platform further stores an interactive data exchange record representing the interactive data exchange between the caller and the interactive platform. The at least one operator is operatively connected to the public switched telephone network for transmitting and receiving telephone signals to and from the caller and for receiving at least a portion of the interactive data exchange record stored by the interactive platform in response to the operator assistance signal.

REFERENCES:
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patent: 5164981 (1992-11-01), Mitchell et al.
patent: 5291551 (1994-03-01), Conn et al.
patent: 5299260 (1994-03-01), Shaio
patent: 5396542 (1995-03-01), Alger et al.
patent: 5459780 (1995-10-01), Sand
patent: 5590187 (1996-12-01), Greenspan

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