Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2005-02-01
2005-02-01
Hong, Harry S. (Department: 2642)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265030, C379S265090
Reexamination Certificate
active
06850615
ABSTRACT:
A method and system are provided for availing to an external user, in real time, particular information regarding the availability of at least one agent in an automatic call distribution (“ACD”) system, e.g., prior to the connection being made. Initially, status data is received from the ACD system. The status data may include a number of agents available on the ACD system and/or a current wait time that at least one further user is waiting to be connected the agent. Then, the status data is configured so that the external user is able to obtain the particular information based on the status data.
REFERENCES:
patent: 4788715 (1988-11-01), Lee
patent: 5214688 (1993-05-01), Szlam et al.
patent: 5729600 (1998-03-01), Blaha et al.
patent: 5987118 (1999-11-01), Dickerman et al.
patent: 6088443 (2000-07-01), Darland et al.
patent: 6111947 (2000-08-01), Galgano, Jr. et al.
patent: 6188761 (2001-02-01), Dickerman et al.
patent: 6263065 (2001-07-01), Durinovic-Johri et al.
patent: 6496580 (2002-12-01), Chack
patent: 6546087 (2003-04-01), Shaffer et al.
Patel Labhesh
Schepers Martine
Yeo Chris See Liang
No associations
LandOfFree
Method and system for providing information to an external... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Method and system for providing information to an external..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method and system for providing information to an external... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3486754