Error detection/correction and fault detection/recovery – Data processing system error or fault handling – Reliability and availability
Reexamination Certificate
2004-03-19
2008-01-29
Beausoliel, Robert (Department: 2113)
Error detection/correction and fault detection/recovery
Data processing system error or fault handling
Reliability and availability
C714S004110, C714S025000, C714S026000
Reexamination Certificate
active
07325170
ABSTRACT:
A method and system gather information to facilitate the remote support of devices installed on a computer. For example, an exemplary method comprises first installing an information harvester and a formatter onto the computer. These are then used to identify and test the devices and to collect information about the devices and the testing. Then at least some of the collected information is formatted for display to the user and presentation to a support specialist. The formatted information is then displayed as part of a user display also having provision whereby a user may enter additional comments about device problems into the user display. If a user so chooses, the user comments may be collected, then the combined formatted collected information and the collected user comments are sent to a support specialist by means of a network transport mechanism such as e-mail, TCP, or the like.
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Gill Rajpal
Srinivasan Karamadai
Tripp Thomas M.
Beausoliel Robert
Ehne Charles
Hewlett--Packard Development Company, L.P.
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