Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1998-04-29
1999-08-24
Wolinsky, Scott
Telephonic communications
Centralized switching system
Call distribution to operator
379223, H04Q 364
Patent
active
059434171
ABSTRACT:
A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. The operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the "*" button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g., providing further directory assistance). If a busy signal or non-answering party is detected, a customer is given a plurality of options including leaving a recorded message or page, or a predetermined alphanumeric message or page for the called party. In this case, the system automatically tries, repeatedly, to deliver the recorded message or page and, optionally, confirms successful or failed message delivery to the calling party.
REFERENCES:
patent: 4694483 (1987-09-01), Cheung
patent: 4757529 (1988-07-01), Glapa et al.
patent: 5046088 (1991-09-01), Margulies
patent: 5168446 (1992-12-01), Wiseman
patent: 5206903 (1993-04-01), Kohler et al.
patent: 5299260 (1994-03-01), Shaio
patent: 5329578 (1994-07-01), Brennan et al.
patent: 5335269 (1994-08-01), Steinlicht
patent: 5524147 (1996-06-01), Bean
patent: 5553119 (1996-09-01), McAllister et al.
patent: 5590188 (1996-12-01), Crockett
patent: 5592542 (1997-01-01), Honda et al.
patent: 5633919 (1997-05-01), Hogan et al.
patent: 5638430 (1997-06-01), Hogan et al.
patent: 5684872 (1997-11-01), Flockhart et al.
patent: 5724419 (1998-03-01), Harbuziuk et al.
patent: 5740238 (1998-04-01), Flockhart et al.
patent: 5754639 (1998-05-01), Flockhart et al.
Cox Patrick M.
Filliger Paul W.
Kepler Michael A.
Powell Adrian P.
Timmons Timothy A.
Metro One Telecommunications, Inc.
Wolinsky Scott
LandOfFree
Method and system for personalized directory assistance services does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Method and system for personalized directory assistance services, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method and system for personalized directory assistance services will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-474275