Method and system for performing automated telemarketing

Details Method and system for performing automated telemarketing Method and system for performing automated telemarketing

2009-12-01

2011-10-25

Hong, Harry (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088140

Reexamination Certificate

active

08045699

ABSTRACT:
A method for performing automated telemarketing is disclosed. The method includes receiving potential customer data that includes a telephone number; initiating a telephone call to the telephone number using an auto-dialing technology; receiving notification that the potential customer has answered the telephone call; sending a verbal greeting to the potential customer in response to receiving the notification; conversing with the potential customer using speech recognition technology, the conversing including receiving a message from the potential customer; and updating the potential customer data responsive to the message received from the potential customer.

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