Method and system for performing automated telemarketing

Details Method and system for performing automated telemarketing Method and system for performing automated telemarketing

2007-10-09

2007-10-09

Matar, Ahmad F. (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088140

Reexamination Certificate

active

10441465

ABSTRACT:
A method for performing automated telemarketing comprising receiving potential customer data including a telephone number. A telephone call is initiated to the telephone number using an auto-dialing device. Notification is received at a voice platform that the potential customer has answered the telephone call. The voice platform includes a text-to-speech device and a speech recognition device. In response to receiving the notification, a verbal greeting is sent to the potential customer. The greeting is provided by the text-to-speech device. The method further comprises conversing with the potential customer via the voice platform in response to sending the verbal greeting. The conversing includes receiving a message from the potential customer via the speech recognition device. Information is provided to the potential customer responsive to the message. The telephone call is ended responsive to the conversing and telephone call data is transmitted to a database in response to the telephone call ending.

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