Method and system for optimization of telephone contact campaign

Details Method and system for optimization of telephone contact campaign Method and system for optimization of telephone contact campaign

1993-11-16

1995-07-25

Dwyer, James L.

Telephonic communications

Centralized switching system

Call distribution to operator

379265, 379309, H04M 1100

Patent

active

054369657

ABSTRACT:
A system and a method of generating outbound telephone contact campaigns is disclosed, which has an optimized probability of contacting targeted individuals during the campaign using a predictive dialer system, telephone operators with computer consoles and stored account records, where each account is associated with an individual with one or more telephone numbers and a history of attempts to contact the individual associated with each account.

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