Method and system for optimization of telephone contact campaign

Details Method and system for optimization of telephone contact campaign Method and system for optimization of telephone contact campaign

1995-06-07

1997-04-15

Zele, Krista M.

Telephonic communications

Centralized switching system

Call distribution to operator

379265, 379309, H04M 1100

Patent

active

056217900

ABSTRACT:
A system and a method of generating outbound telephone contact campaigns optimized to contact the maximum number of targeted individuals during a campaign using a predictive dialer system, telephone operators with computer consoles and stored account records, where each account is associated with an individual with one or more telephone numbers and a history of attempts to contact the individual associated with each account.

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