Method and system for managing computer systems

Details Method and system for managing computer systems Method and system for managing computer systems

1997-05-13

2000-02-15

Beausoliel, Jr., Robert W.

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

G06F 1100

Patent

active

060265000

ABSTRACT:
According to one aspect of the invention, a method of managing a computer system includes receiving event information at a Tivoli Enterprise Console (130), the event information associated with the computer system. The method also includes receiving a command to provide a portion of the event information to a help desk application program and automatically providing the event information in a format readable by a ServiceCenter help desk application program (230) in response to receiving a command to provide a portion of the event information to a help desk application program.

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patent: 5608874 (1997-03-01), Ogawa et al.
Yang, Shi, and Liu, "Distributed Applications Construction Environment", IEEE, pp. 466-473, 1995.

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