Method and system for handling a queued automatic call...

Details Method and system for handling a queued automatic call... Method and system for handling a queued automatic call...

2005-09-20

2009-12-08

Gauthier, Gerald (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088200, C379S209010, C379S266100, C455S414100, C709S248000

Reexamination Certificate

active

07630486

ABSTRACT:
A method for handling a queued automatic call distributor call includes receiving a call from an endpoint of a caller over a first connection. The call comprises a request for service. The method includes connecting the call to an automatic call distributor through a second connection and determining that the call is queued. The method includes terminating the first connection with the caller and receiving an indicator to reestablish a connection with the caller. The method also includes reestablishing a connection with the caller.

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