Method and system for automatic resolution and dispatching...

Details Method and system for automatic resolution and dispatching... Method and system for automatic resolution and dispatching...

2007-02-28

2010-06-15

Le, Dieu-Minh (Department: 2114)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S046000

Reexamination Certificate

active

07739554

ABSTRACT:
Embodiments relate generally to a method of providing a support subscription service. The method includes monitoring at least one a client virtual machine and a respective physical machine supporting the client virtual machine at a site of a customer and detecting an error occurring in at least one of the client virtual machine and the respective physical machine. The method also includes determining a type of error that is occurring and creating a trouble ticket for a vendor associated with the type of error.

REFERENCES:
patent: 6260048 (2001-07-01), Carpenter et al.
patent: 6760862 (2004-07-01), Schreiber et al.
patent: 7124327 (2006-10-01), Bennett et al.
patent: 7305592 (2007-12-01), Neiger et al.
patent: 7475135 (2009-01-01), Bantz et al.
patent: 7516362 (2009-04-01), Connelly et al.
patent: 2004/0120250 (2004-06-01), Langevin et al.
patent: 2004/0172574 (2004-09-01), Wing et al.
patent: 2006/0005084 (2006-01-01), Neiger et al.
patent: 2006/0074764 (2006-04-01), Schmitt et al.
patent: 2006/0085792 (2006-04-01), Traut
patent: 2006/0224930 (2006-10-01), Bantz et al.
patent: 2007/0271428 (2007-11-01), Atluri
patent: 2008/0276131 (2008-11-01), Bantz et al.
patent: 9715009 (1997-04-01), None
Humphreys, John. Scaramella, Jed. Policy-Based Automation for Dynamic Virtual Environments. Jan. 2007. IDC Information and Data. pp. 5,7.
van Riel et al., U.S. Appl. No. 11/680,584, filed Feb. 28, 2007.
van Riel et al., U.S. Appl. No. 11/680,591, filed Feb. 28, 2007.
van Riel et al., U.S. Appl. No. 11/680,562, filed Feb. 28, 2007.
van Riel et al., U.S. Appl. No. 11/680,576, filed Feb. 28, 2007.

Affiliated with

Also associated with

Rating

Method and system for automatic resolution and dispatching... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Method and system for automatic resolution and dispatching..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method and system for automatic resolution and dispatching... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-4183225