Error detection/correction and fault detection/recovery – Data processing system error or fault handling – Reliability and availability
Reexamination Certificate
2003-08-07
2009-06-02
Duncan, Marc (Department: 2113)
Error detection/correction and fault detection/recovery
Data processing system error or fault handling
Reliability and availability
C714S027000, C714S036000, C714S055000
Reexamination Certificate
active
07543183
ABSTRACT:
A method and system for automated support in a computer system. The computer system has a service button, and pressing of the service button causes a bit to be set in a register in the chip set. Setting of the bit generates an interrupt signal that is received and processed in a manner dependent on whether the computer system is in a booting state or a non-booting state. If the computer system is in a booting state, the bit is checked at a predetermined point in the booting sequence, and if set, a service application is initiated at that time. If the computer is not in a booting state, a second interrupt is generated, causing the service application to be initiated. A timer is initiated substantially with pressing of the service button, and if the service application reaches a predetermined point before the timer reaches a predetermined value, it will clear the timer. If not, the system will follow a predetermined reboot protocol.
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Artsdalen James Van
Huber Gary D.
Stedman Roy W.
Venkatramani Krishnamurthy
Vrhel, Jr. Thomas
Baker & Botts L.L.P.
Dell Products L.P.
Duncan Marc
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