Method and system for allocating agent resources to a telephone

Details Method and system for allocating agent resources to a telephone Method and system for allocating agent resources to a telephone

1996-03-21

1997-01-07

Zele, Krista M.

Telephonic communications

Centralized switching system

Call distribution to operator

379309, 379 92, H04M 300

Patent

active

055925430

ABSTRACT:
A method and system for allocating agents possessing predetermined qualifying attributes to an outbound telephone call campaign is disclosed. The method includes the steps of assigning qualifying attributes to agents of a telephony system and further include the step of generating requests for agents possessing specific qualifying parameters within campaign call scripts. Agents meeting the agent request parameters are allocated to the outbound telephone call campaign for servicing call records within the outbound telephone call campaign.

REFERENCES:
patent: 4951310 (1990-08-01), Honda et al.
patent: 5025468 (1991-06-01), Sikand et al.
patent: 5046088 (1991-09-01), Margulies
patent: 5155763 (1992-10-01), Bigus et al.
patent: 5179589 (1993-01-01), Syu
patent: 5185780 (1993-02-01), Leggett
patent: 5214688 (1993-05-01), Szlam et al.
patent: 5295184 (1994-03-01), Smith et al.
patent: 5297195 (1994-03-01), Thorne et al.
patent: 5299260 (1994-03-01), Shaio
patent: 5309513 (1994-05-01), Rose
patent: 5327490 (1994-07-01), Cave
patent: 5335269 (1994-08-01), Steinlicht
patent: 5341412 (1994-08-01), Ramot et al.
patent: 5343518 (1994-08-01), Kneipp
patent: 5425093 (1995-06-01), Trefzger
patent: 5436965 (1995-07-01), Grossman et al.

Affiliated with

Also associated with

Rating

Method and system for allocating agent resources to a telephone does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Method and system for allocating agent resources to a telephone , we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method and system for allocating agent resources to a telephone will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-1771481