Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1997-04-11
2000-07-11
Hong, Harry S.
Telephonic communications
Centralized switching system
Call distribution to operator
379 8816, 379 8818, H04M 300, H04M 164, H04Q 364
Patent
active
060884444
ABSTRACT:
A priority call queuing system allows the called site to exercise control over the position in a phone queue of an incoming call, based upon an economic value assigned to the incoming call. When the incoming call is received, an interactive voice response unit interrogates the caller and determines information such as, identity of the caller, quantity of items to be ordered, item numbers, catalog numbers and other data from which an economic value of the call can be determined. Thereafter, the call information is used, in conjunction with pricing and other economic data, present in a database at the called site, to assign an economic value to the call. The call's position in the queue is then adjusted in manner that is hidden from the caller, in accordance with the determined economic value. The rank positions of other calls within the queue are adjusted, accordingly.
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Jorasch James A.
Sparico Thomas M.
Walker Jay S.
Alderucci, Esq. Dean
Brandt, Esq. Jeffrey L.
Buckley, Esq. Patrick J.
Hong Harry S.
Walker Asset Management Limited Partnership
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