Data processing: database and file management or data structures – Database design – Data structure types
Patent
1998-04-30
2000-03-28
Amsbury, Wayne
Data processing: database and file management or data structures
Database design
Data structure types
707102, 345335, G06F 1730
Patent
active
060443685
ABSTRACT:
A system for tracking client contacts for a host organization utilizes a multimedia database and a user interface at a connected computer device. The database stores client communications as full content, and relates contacts by issue, and the user interface displays client contact communications as objects, such as icons, in issue related chronological strings. In a preferred embodiment the interface also provides an input facility for a host agent to select appropriate responses to client communications, to make commitments for response, to assign responsibility for commitments, and to notify personnel effected by entered commitments in various ways, such as reminders. Other notifications include fulfilled and unfulfilled commitments.
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Amsbury Wayne
Boys Donald R.
Genesys Telecommunications Laboratories , Inc.
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