Method and apparatus for measuring customer impacting...

Details Method and apparatus for measuring customer impacting... Method and apparatus for measuring customer impacting...

2011-07-05

2011-07-05

Baderman, Scott T (Department: 2114)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S050000

Reexamination Certificate

active

07975187

ABSTRACT:
A method and system for measuring a customer impacting failure rate in a communication network are disclosed. For example, the method collects a plurality of customer impacting network failure events, where the plurality of customer impacting network failure events comprises both hardware failure events and software failure events associated with a particular type of router or switch, or a particular type of component of the router or the switch. The method computes a Mean Time Between Outage (MTBO) metric from the plurality of customer impacting network failure events and compares the MTBO metric with a MTBO goal metric, wherein the MTBO goal metric is calculated in accordance with a predicted Mean Time Between Failure (MTBF) metric.

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