Electrical computers and digital processing systems: interprogra – Application program interface
Reexamination Certificate
2002-10-23
2010-10-26
Nguyen, Van H (Department: 2194)
Electrical computers and digital processing systems: interprogra
Application program interface
C719S316000, C709S230000
Reexamination Certificate
active
07823167
ABSTRACT:
A system for transforming and transmitting communication-center configuration and service data from a communication-center environment to one or more third-party applications over a data network includes an intermediate service point connected to the network between the communicating parties, a set of application program interfaces for transforming and transmitting communication-center data from the center to the intermediate service point, and a set of application program interfaces for transmitting the communication-center data from the service point to one or more of the third party applications. In a preferred application, the third-party applications can be disparate platforms, and Java-based data is sent to the service point from the center and used for instantiating at least one data model, the model described as an XML document, which is rendered accessible in whole or part to a requesting third-party application or applications according to protocol used by the third-party application or applications.
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Anisimov Nikolay
Makagon Petr
Ryabchun Andriy
Central Coast Patent Agency Inc.
Genesys Telecommunications Laboratories , Inc.
Nguyen Van H
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