Method and apparatus for distributing it management practice...

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Operations research or analysis

Reexamination Certificate

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Details

C705S002000, C705S002000, C705S014270, C705S014270, C707S793000, C707S793000, C345S215000, C345S215000, C709S241000, C709S204000

Reexamination Certificate

active

06917921

ABSTRACT:
An information technology (IT) management practice knowledge portal provisions first information pages associated with IT management practices for retrieval. One or more IT management practice knowledge associates provision second information pages associated with IT management practices, and associate the second information pages with the first information pages to facilitate retrieval of the second information pages. Further, management features of an IT management application are associated with the first information pages to enable users of the management features to determine corrective actions to identified problems using IT management practice information provided by selected ones of the first as well as the second information pages.

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Davenport et al. Successful Knowledge Management Projects, Sloan Management Review, 0019848X, Winter98, vol. 39, Issue 2 Database: Business Source Corporate.

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