Method and apparatus for diagnosing electronic device

Details Method and apparatus for diagnosing electronic device Method and apparatus for diagnosing electronic device

2006-10-17

2006-10-17

Beausoliel, Robert (Department: 2113)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S044000, C714S048000, C702S183000

Reexamination Certificate

active

07124326

ABSTRACT:
Downloading of an inspection program for an electronic device to be supported is accepted on the home page of the support center. The user executes the downloaded inspection program on the electronic device to generate inspection results. Then, uploading of the inspection results is accepted on the home page, a computer of the support center analyzes the uploaded inspection results to generate a diagnosis result, and the diagnosis result including necessity of repair is transferred to the user. Thereby, it is possible to properly and quickly diagnose the electronic device on the user's side and reduce the support cost by preventing unnecessary transport of the electronic device.

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