Method and apparatus for data-linking a mobile knowledge...

Details Method and apparatus for data-linking a mobile knowledge... Method and apparatus for data-linking a mobile knowledge...

2004-03-22

2009-02-24

Luu, Le (Department: 2441)

Electrical computers and digital processing systems: multicomput

Remote data accessing

Using interconnected networks

C709S219000

Reexamination Certificate

active

07496640

ABSTRACT:
A proxy system enables a worker remote from a communication center and limited to a light computer device unable to operate as a workstation at the communication center to operate with full access to data and software at the communication center. A proxy server, which may be a LAN-connected server at the communication center, has a two-way data link to the light computer device operated by the remote agent, and executes software which ascertains the hardware and software characteristics of the light device. The proxy server accesses communication center data at direction from the light device, operates communication center software tools, and provides results to the light device over the communication link in a form usable by the light device.

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U.S. Appl. No. 09/405,335, Hanhan, Priority Claim.

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