Method and apparatus for building communication between...

Details Method and apparatus for building communication between... Method and apparatus for building communication between...

2005-07-19

2005-07-19

Starks, Jr., Wilbert L. (Department: 2121)

Data processing: artificial intelligence

Knowledge processing system

C345S157000, C379S265090

Reexamination Certificate

active

06920441

ABSTRACT:
A dynamic data exchange (DDE) gateway for formatting and forwarding commands, requests, and data between separate software suites operating under disparate protocols within a communication center includes a DDE application for mapping data of disparate protocols to a common set of data topics, data items, and data commands, and a set of software controls for interface with the DDE application the controls used to create and maintain the common set of data topics, data items, and data commands. The gateway is characterized in that an agent of the communication center operating a computerized workstation invokes a DDE-enabled scripting application containing a set of data topics, data items, and data commands, the set mappable to the common set of DDE data topics, data items, and data commands such that interaction through the scripting application enables dynamic data exchange with a CTI telephony suite having a set of data topics, data items, and data commands that are also mappable to the common set of DDE data topics, data items, and data commands.

REFERENCES:
patent: 5848143 (1998-12-01), Andrews et al.
patent: 5878130 (1999-03-01), Andrews et al.
patent: 6005549 (1999-12-01), Forest
patent: 6160536 (2000-12-01), Forest
patent: 6333928 (2001-12-01), Schaal et al.
patent: 6477434 (2002-11-01), Wewalaarachchi et al.
patent: 2002/0032809 (2002-03-01), Bateman et al.
patent: 2002/0064149 (2002-05-01), Elliot et al.
patent: 2002/0129094 (2002-09-01), Reisman

Affiliated with

Also associated with

Rating

Method and apparatus for building communication between... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Method and apparatus for building communication between..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method and apparatus for building communication between... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3407454