Electrical computers and digital processing systems: virtual mac – Task management or control
Reexamination Certificate
2005-05-24
2005-05-24
An, Meng-Al T. (Department: 2127)
Electrical computers and digital processing systems: virtual mac
Task management or control
C709S203000, C705S500000
Reexamination Certificate
active
06898790
ABSTRACT:
Methods and apparatus for mapping an action, occurring within a customer servicing computer system, from a meta-level domain to tasks within a system-level domain are described. The actions are defined to have a plurality of data-fields, each of which has attributes. For a subset of the meta-data fields, and for each field within the subset, the mapper key is formed from a portion of the attributes. Each mapper key is compared with a set of task templates. The task templates define a sequence of system-level domain tasks. If there is a match of all the mapper keys with a respective template, then a system-level domain task sequence is formed to give effect to the action as the collective tasks of all task templates.
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Bresil Roberto
Cheong Toong Choon
Plumpton David James
Ali Syed J
An Meng-Al T.
International Business Machines - Corporation
Kaufman Stephen C.
Whitham Curtis & Christofferson, P.C.
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