Man-to-machine communication during on-line conversation in keyp

Details Man-to-machine communication during on-line conversation in keyp Man-to-machine communication during on-line conversation in keyp

1996-06-26

1998-12-01

Weaver, Scott L.

Telephonic communications

Multi-line or key substation system with selective switching...

With special service

379165, H04M 100

Patent

active

058449760

ABSTRACT:
A method for providing man-to-machine communication during an on-line conversation in a keyphone system is effected by: determining whether man-to-machine mode key data is input from a terminal of a user connected to the keyphone system while the terminal is in an off-hook state and the user of the terminal is engaged in the on-line conversation with a remotely located service center representative. Enabling the man-to-machine communication in order to implement one or more predetermined functions of the terminal in response to input of the man-to-machine mode key data. Receiving instructions from the service center representative as to how to implement the one or more predetermined functions. Providing input of man-to-machine code number data from the terminal based on the instructions to implement the one or more predetermined functions, and terminating the man-to-machine communication when the man-to-machine mode key data is again input from the terminal.

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