Knowledge management system and method

Details Knowledge management system and method Knowledge management system and method

1997-01-06

1999-07-13

Kemper, Melanie A.

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

705 11, 707 1, G06F 1760

Patent

active

059240725

ABSTRACT:
A computer-based knowledge management system (10) includes a database (4, 30) that contains a knowledge item (8) and an activity record (32, 34, 36) that is associated with the knowledge item (8). An accessor (14) accesses the knowledge item (8) and, in response, communicates feedback information (2) concerning the knowledge item (8). A knowledge office (18) receives the feedback information (2), generates an incentive (72) in response to the feedback information (2), and stores the incentive (72) in the activity record (32, 34, 36).

REFERENCES:
patent: 5239460 (1993-08-01), LaRoche
patent: 5706452 (1998-01-01), Ivanov
Stein, "A Method to Identify Candidates for Knowledge Acquisition" Journal of Management Information Systems, v. 9, n. 2, pp. 161-178, 1992.
Sequent Computer System, Business Wire, no author, whole document, Apr. 29, 1996.
Hiebeler, "Benchmarking Knowledge Management" Strategy and Leadership, v. 24, n. 2 p. 22(7), Mar. 1996.
Despres et al., "Human Resource Management in the Knowledge Age: Current Practice and Perspectives on the Future" Employee Relations, v. 17, n. 1, pp. 9-23, 1995.
Mullin, "Knowledge Management: A Cultural Evolution" Journal of Business Strategy v. 17, n. 5, p. 56(4), Sep. 1996.
Gopal et al., "Knowledge, Information, Learning and IS Manager" Computerworld, v. 29, n. 25 pp. ss1-ss7, Jun. 19, 1995.
Conference on Organizational Computing Systems, Milpitas, CA, Aug. 13-16, 1995, Mandviwalla, et al. entitled "Teambox: An Exploration of Collaborative Interoperability".

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