Multiplex communications – Pathfinding or routing – Combined circuit switching and packet switching
Reexamination Certificate
2005-08-23
2005-08-23
Nguyen, Steven (Department: 2665)
Multiplex communications
Pathfinding or routing
Combined circuit switching and packet switching
C370S270000, C379S265010, C379S265110, C379S265120, C379S266010
Reexamination Certificate
active
06934277
ABSTRACT:
An apparatus and method of establishing an audio call path between an Internet user accessing a web site and an agent of the web site is provided. The method includes the steps of proving a web site with a plurality of audio access icons and a plurality of agent groups and associating an agent group of the plurality of agent groups with each audio-access icon of the web site. The method further includes establishing a voice path between the user and an agent of the associated agent group based upon activation of a audio-access icon by the user.
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Hollatz Michael C.
Werve Timothy P.
Williams Laird C.
Nguyen Steven
Rockwell Electronic Commerce Technologies LLC
Welsh & Katz Ltd.
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