Interactive problem resolution presented within the context...

Details Interactive problem resolution presented within the context... Interactive problem resolution presented within the context...

2011-07-12

2011-07-12

Chu, Gabriel L (Department: 2114)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S026000

Reexamination Certificate

active

07979747

ABSTRACT:
A system, method, and article of manufacture are disclosed for monitoring and resolving problems detected in the application stack. The application stack may include multiple, interpedently application components which collectively provide a unified service. An interactive problem resolution program may monitor and assist users in troubleshooting an application stack installed on a separate computer system. Generally, when a problem in the application stack is detected, the IPR Program may alert users to the problem and provide information about the problem to guide users in taking steps to correct the problem.

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