Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Discount or incentive
Reexamination Certificate
2005-02-22
2005-02-22
Millin, Vincent (Department: 2164)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Discount or incentive
C235S381000
Reexamination Certificate
active
06859783
ABSTRACT:
A system and method for opening and tracking trouble tickets over the public Internet. A customer service management system provides information included within a customer profile record to a Web enabled infrastructure which is accessible by a remote customer workstation having a web browser and Internet access. The customer profile information is used to prepopulate data fields in dialogs used to open a trouble ticket. Once a trouble ticket is opened, the customer workstation tracks the existing trouble tickets through a browser based graphical user interface. The graphical user interface provides current and historical status reports of the actions taken to resolve a network event and the service organizations responsible for resolving the network event.
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“Stac Unveils Windows N
Cogger Timothy John
Kunkel, III Isaac A.
Miller David Todd
Patil Suma P.
Akers Geoffrey
Millin Vincent
WorldCom, Inc.
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