Hierarchical categorization of customer error reports

Details Hierarchical categorization of customer error reports Hierarchical categorization of customer error reports

2008-01-29

2008-01-29

Duncan, Marc (Department: 2113)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S048000, C714S057000

Reexamination Certificate

active

07325166

ABSTRACT:
A method, apparatus and article of manufacture for prioritizing customer error reports for a software application. A sub-bucketing algorithm is performed in a computer to sort stack traces associated with the customer error reports by a plurality of lines or entries in the stack traces, in order to create a hierarchy for categorization of the customer error reports.

REFERENCES:
patent: 5928369 (1999-07-01), Keyser et al.
patent: 6708333 (2004-03-01), Glerum et al.
patent: 6785848 (2004-08-01), Glerum et al.
patent: 7039833 (2006-05-01), Knuutila et al.
patent: 7120901 (2006-10-01), Ferri et al.

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