Help desk systems and methods for use with communications...

Details Help desk systems and methods for use with communications... Help desk systems and methods for use with communications...

2007-10-09

2007-10-09

Maskulinski, Michael (Department: 2113)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

Reexamination Certificate

active

10282872

ABSTRACT:
A network management system includes a fault diagnosis system, a topology mapper, an impact analyzer and a help desk system. The a help desk system includes a user interaction module, and a fault diagnosis interaction module. The user interaction module is constructed and arranged to automatically communicate with a user. The fault diagnosis interaction module is constructed and arranged to communicate with a fault diagnosis system.

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