Error detection/correction and fault detection/recovery – Data processing system error or fault handling – Reliability and availability
Reexamination Certificate
2007-09-04
2007-09-04
Beausoliel, Robert (Department: 2113)
Error detection/correction and fault detection/recovery
Data processing system error or fault handling
Reliability and availability
C714S026000, C714S057000
Reexamination Certificate
active
10641942
ABSTRACT:
A computer system and program product for managing events. Program instructions, respond to notification of an event, by determining if a problem ticket can be automatically generated for the event. If so, the program instructions make a request to generate the problem ticket. The program instructions determine if the problem ticket can be automatically generated based in whole or in part on (a) a type of the event and a customer who owns or uses a computer system in which the event occurred, (b) a type of the event, a customer who owns or uses a computer system in which the event occurred, and a severity of the event, (c) a type of the event, a customer who owns or uses a computer system in which the event occurred, and a magnitude of the event, or (d) a type of the event and whether other events of a same type occur at approximately a same time. If a determination is made that a problem ticket cannot be automatically generated, other program instructions notify or initiate notification of an operator and supply event information for the operator so that the operator can determine whether to generate a problem ticket.
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“URL.” Microsoft Computer Dictionary (fifth edition). Copyright 2002. Microsoft Press.
Chavez, Jr. Jose R.
McKalko James D.
Rexroth John A.
Robinson Todd D.
Beausoliel Robert
Guyton Philip
Samodovitz Arthur J.
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